Warranty and returns

01. Right of withdrawal

You have the right to withdraw from this contract within 14 calendar days without giving any reason. The withdrawal period will expire 14 calendar days after the day on which you or a third party other than the carrier indicated by you acquired physical possession of the goods.

To exercise the right of withdrawal, you must notify Maletas D Viaje, SL, address at Lugar Fial, 7 – 15668 Cambre (A Coruña), email: info@traveltienda.es or Telephone: 686481243 your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email).

You may use the withdrawal form template below, although its use is not mandatory.

Model withdrawal form (please complete and send this form only if you wish to withdraw from the contract)

To the attention of Maletas D Viaje, SL, address Lugar Fial, 7 – 15668 Cambre (A Coruña); email info@traveltienda.es; phone: 686481243
I hereby inform you that I withdraw from my contract of sale of the following good/service:
- Name of the buyer.
- Buyer's address.

To comply with the withdrawal deadline, it is sufficient for you to send your communication regarding your exercise of this right before the corresponding deadline expires.

02. Consequences of withdrawal

If you withdraw from this contract, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method we offer), without undue delay and, in any event, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will process the refund using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any costs as a result of the refund. We may withhold the refund until we have received the goods back or until you have supplied proof of having sent them back, whichever is earlier.

You must return or deliver the goods to us directly at one of our stores without undue delay and, in any event, no later than 14 calendar days from the date you notify us of your decision to withdraw from the contract. This deadline will be deemed to have been met if you return the goods before the expiration of this deadline.

You will be responsible for the direct cost of returning the goods.

You will only be liable for any diminished value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

0 3. Exceptions to the right of withdrawal

The right of withdrawal will not apply to contracts that refer to:

The supply of goods or services whose price depends on fluctuations in the financial market beyond the entrepreneur's control and which may occur during the withdrawal period.
The supply of goods made to the consumer's specifications or clearly personalized. The supply of goods that may deteriorate or expire quickly.
The supply of sealed goods that are not suitable for return due to health protection or hygiene reasons and that have been unsealed after delivery.
The supply of goods that, after delivery and taking into account their nature, have been inseparably mixed with other goods.
The supply of alcoholic beverages whose price has been agreed upon at the time of entering into the sales contract and which cannot be delivered within 30 days, and whose actual value depends on market fluctuations beyond the entrepreneur's control.
The supply of sealed sound or video recordings or sealed computer software that has been unsealed by the consumer and user after delivery.
The supply of daily newspapers, periodicals or magazines, with the exception of subscription contracts for the supply of such publications.

0 4. Guarantees

All products include the official manufacturer's warranty, which, in addition to manufacturing defects, also covers any breakdowns that occur during the warranty period and under the legally established terms, which by law is a period of two years from the date of purchase.

Defects caused by negligence, impacts, improper use or handling, unsuitable voltage, incorrect installation not carried out by the authorized Technical Service when applicable, or materials subject to wear and tear due to normal use are not included.

For more information on how to redeem your warranty, please contact us by phone or email (you'll find them on our contact page). Always have your purchase invoice ready and provide the order number, item, and billing information.

05. APPLICABLE LEGISLATION

These General Conditions are governed by Spanish law. The resolution of conflicts or disputes will be submitted to the Courts and Tribunals of A Coruña, except in cases where the jurisdiction corresponds to the buyer's domicile.